All your Personal Information shall be used in accordance with the applicable UK law (the “Act”). If you want to know what information we collect and hold about you, please write to us at: 89-90 Baker Street, London W1U 6TQ. Alternatively email us on [email protected].
Exile Productions Limited is the data controller of your Personal Information for the purpose of the Act.
What information do we collect?
When you visit our Website, or contact us by email, we may collect the following information:
Once we have received your Personal Information we will use strict procedures and security features to prevent unauthorised access.
How do we use the information you provide to us?
In general terms, we use Personal Information to provide you with the services you request, to process payment, for customer research and to send you marketing and promotional emails. We may also use the Personal Information we collect to notify you about important changes to our Website.
If you think that the data we hold on you is incorrect, or outdated, email us at [email protected] and we will ensure it is changed or removed.
Opt out of receiving emails
You can unsubscribe from our emails at any time by clicking on the “unsubscribe” link in the footer of the email you have received. Alternatively, email us at [email protected]. Please allow 48 hours for your email address to be removed from our system.
Our policy on cookies
In common with other commercial websites, our Website utilises a standard technology called “cookies” and web server logs to collect information about how our Website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the websites and apps visited just before and just after our Website.
What is a cookie?
Strictly Necessary Cookies
|CraftSessionId||This cookie name is associated with the Craft web content management system, where is functions as an anonymous session identifier.||Session Cookie|
|AWSALBCORS||This cookie is managed by AWS and is used for load balancing.||6 Days|
|cf_ob_info||This cookie is associated with sites using CloudFlare. It is used to improve page load times and to override any security restrictions based on the visitors IP address. It does not contain any user identification information.||Session Cookie|
|cf_use_ob||This cookie is associated with sites using CloudFlare. It is used to improve page load times and to override any security restrictions based on the visitors IP address. It does not contain any user identification information.||Session Cookie|
|AWSALB||AWS ELB application load balancer||6 Days|
|_schn||Adobe Analytics site tracking||Session Cookie|
|_ga||This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners._ga||729 Days|
|_gat||This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites. It expires after 10 minutes._ga||Session Cookie|
|_gat_UA-nnnnnnn-nn||This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.||Session Cookie|
|_gid||This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited._gid||Session Cookie|
|_gclxxxx||Google conversion tracking cookie||89 Days|
|sp_t||This domain is owned by Spotify, a USA based music streaming service. Spotify provides a number of tools to embed into websites, which enable the tracking of users and non-users across domains.||364 Days|
|sp_landing||This domain is owned by Spotify, a USA based music streaming service. Spotify provides a number of tools to embed into websites, which enable the tracking of users and non-users across domains.||Session Cookie|
|_pin_unauth||This cookie is assocate with pinterest. It is used to track the usage of services.||364 Days|
|_fbp||Used by Facebook to deliver a series of advertising products such as real time bidding from third party advertisers||89 Days|
|_scid||Cookie associated with Snapchat. Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates realtime bidding for advertisers.||395 Days|
|YSC||YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.||Session Cookie|
|personalization_id||This domain is owned by Twitter. The main business activity is: Social Networking Services. Where twitter acts as a third party host, it collects data through a range of plug-ins and integrations, that is primarily used for tracking and targeting.||730 Days|
|_routing_id||This cookie is set by Pinterest that collects statistical details to track the use of its services.||Session Cookie|
|test_cookie||This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange||Session Cookie|
|VISITOR_INFO1_LIVE||This cookie is used as a unique identifier to track viewing of videos.||180 Days|
|CONSENT||YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.||5995 Days|
|_pinterest_referrer||This domain is owned by Pinterest. The main business activity is: Social Content Sharing platform.||364 Days|
|_cf||Cloudflare cookie. Maximize network resources and manage traffic.||364 Days|
|_auth||This cookie is set by Pinterest that collects statistical details to track the use of its services.||359 Days|
|X-AB||This cookie is associated with embedding content from Snapchat.||Session Cookie|
|_pinterest_sess||These cookies allow users to share pictures via Pinterest / the "Pin It" button, and Pinterest can collect statistical information about usage of their service.||359 Days|
[Third Party Cookies
Most of the cookies we use are ours, however, on occasion, we will issue a cookie by a third party to help us operate the Website – these are sometimes known as “web beacons” or “clear gifts”. These cookies cannot be used to identify an individual as they are completely anonymised; they can only be used for statistical purposes, for example, in providing you with advertisements that are more relevant to your interests.
For this purpose, we may disclose:
generic, aggregated or anonymised data relating to your visits and use of our Website, but we will not disclose any of your Personal Information which identifies you or from which you may be identifiable i.e. we will not disclose your contact details such as your email address, name, address or telephone number; or
information in a pseudonymised form such as a browser cookie ID / code or cryptographic hash of your email address to help us tailor and display our ads to you on other services. This ID or code is matched against your equivalent unique code similarly generated by our ad partners to tailor advertising to you.
The third party companies that generate these cookies have their own, very strict, privacy policies but we don’t have access to these cookies; other than allowing them to be served, we have no role to play in these cookies at all (although we may use statistical information arising from these third party cookies and provided to us by third parties, to improve our Website and Apps experience).
We use Facebook services to deliver our ads to you during your browsing experience / whilst you are online. You can control how Facebook uses data to show you ads by turning off ads which may be based on interests and / or your relationship with specific advertisers, in your ad preference settings. For further information, please visit Facebook which allows you to learn more about Facebook ads and cookies and to update your settings (www.facebook.com/policies/cook...).
How do I remove or block cookies?
Most browsers allow you to remove any cookies and/or block any new cookies being set. To turn off cookies, look at the “help” menu on your browser. However, please note, that switching off cookies may restrict your use of the Website and/or delay or affect the way in which it operates.
Sharing personal information with third parties
We treat the security and method of processing your Personal Information very seriously, and we will never sell your Personal Information under any circumstances.
However, from time to time, the organisation that we use to hold and process your Personal Information may change (for example if we were to change record label). We may also disclose your Personal Information to selected third parties if we are under a duty to disclose or share your Personal Data to comply with any legal obligation or in order to enforce or apply our terms and conditions and other agreements or protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
Where we store your personal data
Your rights to amend your Personal Information and to make a complaint
If at any point you believe the Personal Information we process on you is incorrect you may request to see this Personal Information and then have it corrected or deleted. If you wish to raise a complaint on how we have handled your data, you can contact us and we will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).